Account and access
How do I get access?
Create an account, choose an available plan and follow the activation instructions supplied after payment confirmation.
Where do I find my products?
Open the customer dashboard. TradingView products also appear under Invite-only scripts after access is granted to the correct TradingView username.
What if access is missing?
Confirm the account email and order reference, then contact support. For TradingView access, also provide the exact username used on TradingView.
Can I use a different email?
Ask support before changing the account email. Creating another account can separate the purchase from the login you are using.
Why is my workspace empty?
The order may still be awaiting confirmation, the wrong account may be open, or the product may use TradingView or Telegram rather than the web workspace.
Signals
What is inside a signal?
A market, buy or sell direction, entry, one stop loss and one take profit. Some plans also include written analysis.
Do I have to take every signal?
No. Use only setups that fit your account, session and personal risk rules.
Why can my result differ from the published result?
Entry timing, spread, slippage, broker pricing, position size and skipped trades can all change the result.
Are Gold Signals included with Forex Signals?
They are separate services unless the selected plan explicitly includes both.
Does a signal guarantee profit?
No. A signal is trading information, not a guaranteed outcome.
Indicators and automation
Where is Cipher S&I used?
Inside TradingView as an invite-only indicator.
Can I change Cipher S&I settings?
Yes. Review the Settings Reference first and test changes on a non-live chart workflow.
Can alerts connect to automation?
Cipher S&I supports alert calls and JSON webhook messages for compatible workflows. Compatibility must be confirmed separately.
Will an EA or copier work with every broker?
Do not assume so. Platform, broker, symbol naming, account permissions and execution rules can affect compatibility.
Should I enable automation immediately?
No. Verify the setup, symbols, lot-size logic, stop behavior and maximum risk on a demo or controlled environment first.
Plans and billing
Where can I compare plans?
Use the Pricing page for the current plan scope, prices and billing periods.
How do I request billing help?
Contact support with your account email and order or membership reference. Never send a password or full payment-card details.
Can I change plans?
Ask support to confirm upgrade or plan-change options for the active membership before placing a second order.
How do cancellations work?
Cancellation and expiry follow the purchase terms shown for the order. A cancellation does not automatically create a refund.
How do refunds work?
Eligible paid plans advertise a 30-day money-back guarantee. The applicable purchase terms determine eligibility and scope.
Contacting support
- Use the email attached to the account.
- Include the order reference, product name and platform.
- Explain what you expected, what happened and the last step that worked.
- Hide balances, account numbers and private keys before sending screenshots.
- Never send a password, one-time code, recovery phrase or remote-access credential.
Services and resources
Does a Telegram signal automatically create a copied trade?
No. Cipher Trade Copier follows the supported master-account connection. Telegram message reading needs a separate integration.
Does the EA need my computer to stay on?
A desktop EA needs its terminal to remain running and connected. Follow the released build's installation requirements.
Is account management the same as a copier?
No. It has a separate application, agreed service scope and onboarding process. Read the Account management guide.
Why is a market price different from my broker?
Data sources, timestamps, bid/ask spread and symbol contracts can differ. Check your broker's executable quote.
Will every broker or prop account support the software?
Compatibility and account rules need checking before setup. See Brokers and compatibility.
Where are my premium e-books?
Check your plan's inclusions and the access instructions attached to your order. Contact support if included material is missing.