The 30-day guarantee
Eligible paid Forex Cipher plans advertise a 30-day money-back guarantee. Contact support within 30 days of purchase so the request can be reviewed under the terms that applied when the order was placed.
The guarantee is an eligibility window, not an automatic reversal of every transaction. The team must identify the order and review the product and purchase terms.
How to request a review
- Write from the email address attached to the account.
- Include the order or membership reference.
- Name the plan, product and purchase date.
- Explain the access or product issue clearly.
- State that you are requesting a refund review under the advertised guarantee.
What happens during review
Support verifies the order, purchase date, account and applicable terms. If more information is required, reply in the same conversation so the request remains connected to the original case.
Do not create repeated refund requests for the same order; this can separate information across multiple cases.
What the guarantee covers
The guarantee concerns eligible membership or product fees covered by the applicable terms. It does not reimburse trading losses or guarantee a trading outcome.
| May be reviewed | Not a trading-loss guarantee |
|---|---|
| An eligible paid order within the advertised period | Losses from a live trade |
| An access or product issue connected to the order | Broker spread, slippage or liquidation |
| The fee identified by the order reference | Losses caused by leverage or position sizing |
Where this guide and the purchase terms differ, the purchase terms and published legal policies apply.
If you cannot find the order reference
Contact support using the purchase email and provide the approximate date, product and payment reference. Do not send a password, one-time code or full card details.